Join Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and cutting-edge architectures.In this key position, you'll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams through modernization efforts, ensuring effective communication with IT stakeholders and facilitating seamless integrations. Focusing on agentic AI will be essential to redefining customer engagement in a digital-first landscape.Key Responsibilities:Own technical architectures for CCaaS platformsLead modernization initiatives and ensure effective migrationsDesign agentic AI solutions for enhanced customer interactionsOversee integrations with enterprise systemsDrive adherence to governance and delivery standardsRequirements:Minimum 7 years in technical rolesProven CCaaS implementation experienceDeep knowledge of cloud and security conceptsExperience with agentic AI frameworksExcellent stakeholder engagement skillsShape the future of customer experiences at Accenture Song as a CCaaS Tech Lead.#J-18808-Ljbffr

📌 Ccaas Tech Lead For Customer Experience (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Accenture
📍 Riviere-des-Prairies—Pointe-aux-Trembles