Shape the future of customer engagement at Tofu in Toronto through a hybrid full time Head of Customer role. Own the complete customer journey from onboarding to renewals, driving engagement and success. This leadership position requires collaboration with the CEO to implement a customer strategy that targets $10M in ARR.
Your role will encompass building customer functions, ensuring rapid customer value realization and managing account health. An analytical mindset is essential for addressing complex customer challenges.
- Ensure customers reach first value quickly
- Lead regular engagement meetings and monitor account health
- Influence product development with customer insights
- Create and implement customer success frameworks and team 5-10+ years in customer success or similar roles
- Analytical and somewhat technical aptitude
- Elevate Tofu's customer engagement strategy in this key Toronto-based role.
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📌 Customer Lifecycle Leader at Tofu (Toronto)
🏢 Hiretofu
📍 Toronto
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