Overview A Customer Service Account Coordinator plays a crucial role in ensuring effective communication and solid relationships between the customer and the company. This position involves interpreting raw information from the customers to usable data for the manufacturing plant, forecasting, planning, and troubleshooting to ensure that customer needs and feedback are accurately communicated and met. Additionally, the CSAC is responsible for maintaining the relationship between the customer and company by acting as a liaison to ensure satisfaction, as well as promptly and efficiently address concerns.

The dual focus on communication and relationship management is essential for enhancing customer service and operational efficiency.

Responsibilities The Customer Service Account Coordinator reports directly to the Director of Customer Service and will be responsible for:

- Maintaining attention to detail when gathering accurate information for both new and recurring orders, while following procedures outlined in the customer service manual.
- Accurately process orders per customer's contractual requirements and per the customer service manual.
- Professionally and pleasantly communicate with customers to process and submit customer orders, address questions and concerns, etc.
- Use knowledge of products and services to help customers with their business needs.
- Handle customer concerns, complaints, inquiries, or other issues in a timely and professional manner via phone or email. Follow up on customer interactions as required.




- Develop and maintain relationships with customers internally.
- Communicate with other members of the team internally to help achieve the goals and work within our system capabilities.
- Identify and escalate issues to supervisors as needed
- Organize and interpret customer designs and requirements into usable data for the manufacturing of license plates.
- Forecasting, planning, schedule with customers and internally. Monitoring materials inventory and requirements to ensure we have what is needed. Ensure plate information in our work order management system is accurate and up to date.
- Perform the job well with little to no supervision.
- Professionally and positively manage and solve customer concerns as they arise by following logical steps through investigation and making well-informed decisions, while involving internal staff
- Ensure that products are produced consistently meeting or exceeding established internal criteria, as well as contractual obligations/requirements. This includes following established procedures, quality control checks, and the desire to satisfy customer expectations.
- Fulfill duties in a safe, responsible manner in keeping with plant safety guidelines, safe work practices,



and applicable regulations. Wear required PPE as needed when on the plant floor. Keep work area tidy and free of hazards.
- Liaise with different departments within the business to ensure customer needs and feedback are met.
- Ability to effectively react to change and undertake other tasks as assigned.

Qualifications:

- An undergraduate degree (or equivalent)
- Minimum of 3-5 years of experience in customer service
- Strong problem-solving skills and the ability to work both independently and in a team environment
- Proficient computer literacy (MS Office Suite)
- Excellent communication – including written, verbal, and active listening skills
- Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
- Ability to multi-task, prioritize and manage time
- Ability to manage long-term projects
- Strong customer relationship management skills
- Keen eye for detail
- Safety-oriented

What Your Bring:

- Effective time management and organizational skills
- Keen eye for detail
- Collaborative team member
- Safety-oriented
- Ability to maintain consistent working hours

Pay: From $45,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- On-site parking
- RRSP match
- Vision care

Application question(s):
- Ability to work Monday-Friday from 8:30 am-5:00 pm. Yes/No

Experience:
- Customer support: 1 year (preferred)

Location:
- Amherst, NS (preferred)

Work Location: In person

📌 Customer Service Account Coordinator (Amherst)
🏢 Waldale Manufacturing
📍 Amherst