Job Overview

Job Purpose

· The Customer Service Representative / Cashier is responsible for providing exceptional customer service, accurately processing sales transactions, maintaining product presentation standards, and ensuring a clean, welcoming, and efficient environment within the ice cream parlour.

· The role serves as the primary point of contact for customers and contributes to delivering a positive customer experience that encourages repeat business.

Key Responsibilities

Customer Service

· Greet customers in a friendly, professional, and welcoming manner.

· Assist customers in selecting ice cream flavours, toppings, beverages, and other products.

· Answer customer questions regarding products, ingredients, pricing, promotions, and special offers.

· Resolve customer concerns promptly and professionally or escalate them to management when necessary.

· Promote a positive customer experience and encourage repeat patronage.

Cashiering and Sales

· Accurately process cash, debit card, credit card, and other approved payment transactions.

· Operate the Point-of-Sale (POS) system efficiently.

· Issue receipts and ensure accurate recording of all sales.

· Balance cash drawer at the beginning and end of each shift.

· Report any discrepancies, shortages, or unusual transactions to management immediately.

· Support the achievement of daily sales targets through suggestive selling and upselling techniques.

Product Preparation and Service

· Prepare and serve ice cream products according to established company standards.

· Ensure correct portion sizes and presentation standards are maintained.

· Replenish ice cream, toppings, cones, cups, and other serving supplies as required.

· Monitor product quality and report any concerns to management.

Store Maintenance and Hygiene

· Maintain cleanliness and sanitation of customer service areas, counters, equipment, display units, and dining areas.





· Follow all food safety, health, and sanitation standards.

· Assist with opening and closing procedures as assigned.

· Ensure displays and merchandise areas remain attractive and well-stocked.

Inventory Support

· Monitor stock levels of products and supplies.

· Assist with stock counts and inventory checks.

· Report low stock levels and product shortages to management.

· Receive and properly store products and supplies when required.

Key Performance Indicators (KPIs)

· Customer satisfaction and service quality.

· Accuracy of cash handling and transactions.

· Compliance with food safety and hygiene standards.

· Product presentation and quality standards.

· Sales performance and upselling effectiveness.

· Attendance, punctuality, and reliability.

Qualifications and Experience

· Secondary school education or equivalent.

· Previous customer service, retail, food service, or cashiering experience is an asset.

· Basic numerical and cash-handling skills.

· Experience using a POS system is desirable.

Knowledge, Skills, and Competencies

· Excellent customer service and interpersonal skills.

· Strong communication skills.

· Ability to handle cash accurately and responsibly.

· Attention to detail and accuracy.

· Ability to work in a rapid-paced environment.

· Team-oriented with a positive attitude.

· Basic problem-solving and conflict-resolution skills.

· Ability to stand for extended periods and perform light lifting as required.

Working Conditions

· Shift work, including evenings, weekends, and public holidays.

· Frequent standing and movement throughout the workday.

· Exposure to cold storage and freezer environments.

· Interaction with a high volume of customers during peak periods.

Core Values and Behaviours

· Customer First

· Integrity and Accountability

· Teamwork and Respect

· Excellence in Service

· Cleanliness and Food Safety Compliance

Pay: $17.60-$19.00 per hour

Work Location: In person

📌 Customer Service Representative/Cashier (Toronto)
🏢 Scoops Unlimited Canada
📍 Toronto