We are seeking a dedicated Customer Service Representative (CSR) to join our team at Preferred Collision Kingston. The CSR plays a vital role in the customer experience by managing front office operations, assisting clients throughout the repair process, ensuring accurate documentation and communication between customers, estimators, technicians, and insurance providers.

Responsibilities

- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Assist customers with scheduling appointments and explaining the repair process.
- Maintain accurate records of customer interactions and data entry tasks.
- Communicate effectively with customers via phone and in-person, ensuring a positive experience.
- Upsell additional services when appropriate to enhance customer satisfaction.
- Collaborate with team members to ensure seamless operations and customer care.
- Responsible for the collection and processing of payments.
- Responsible for communicating with insurance companies regarding vehicle repair status.
- Monitor repair estimate files for approval.
- Other duties as required.

Requirements

- Strong communication skills, both verbal and written, with excellent phone etiquette.




- Solid organizational skills and attention to detail with administrative experience.
- Proficient in various data entry processes and software applications, with a strong ability to learn new software quickly.
- Ability to handle multiple tasks in a fast-paced environment
- Positive attitude and team-oriented mindset

Company Overview Preferred Collision Kingston, formerly known as Fix Auto Kingston, has been a locally owned and operated business since 1985. With a commitment to quality and customer satisfaction, we have expanded to a state-of-the-art facility that allows us to meet the growing demands of the collision repair industry.

If you are passionate about delivering exceptional customer experiences in the automotive industry, we invite you to apply today and become a valued member of our team at Preferred Collision Kingston! We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- Vision care

Work Location: In person

📌 Customer Service Representative (CSR) (Kingston)
🏢 Preferred Collision Kingston
📍 Kingston