19 Aug
|
ISSofBC Job Shares
|
Burnaby
19 Aug
ISSofBC Job Shares
Burnaby
- Analyze operational and shipment data to identify trends, problem lanes, and cost impacts
- Create and maintain reports, charts, graphs, and spreadsheets for leadership
- Use Excel functions such as: Pivot Tables, VLOOKUP/XLOOKUP, Filtering and sorting large datasets
- Support leadership with operational insights and data summaries to help improve performance
- Manage customer communication through phone and email
- Schedule and reschedule shipments while setting clear expectations with customers
- Work closely with carriers and carrier reps to communicate delays, issues, and updates
- Troubleshoot and defuse customer concerns with professionalism and empathy
- Monitor shipments and proactively solve problems before they escalate
- Organize and prioritize multiple moving pieces in a rapid-paced environment
- English/Spanish - a requirement
📌 Customer Service Representative (Burnaby)
🏢 ISSofBC Job Shares
📍 Burnaby