Elevate your career with Power Factors as a Customer Solution Consultant focused on SCADA systems. Engage directly with customers to resolve complex platform issues and improve operations in renewable energy. This pivotal role at Power Factors emphasizes your technical expertise and customer engagement within the support organization.
You will troubleshoot SCADA issues, manage critical support tickets, and collaborate with the SCADA Delivery team to provide tailored solutions for over 310 GW of assets. Your input will be vital in establishing dedicated SCADA support in North America. Key Responsibilities:
- Own SCADA customer issues from intake to resolution
- Manage a caseload with SLA accountability for response
- Diagnose real-time issues through customer engagement
- Investigate SCADA platform problems and configuration errors
- Document solutions and contribute to knowledge resources Requirements:
- 5+ years in a technical customer-facing role
- Hands-on experience with SCADA/control systems
- Ability to troubleshoot software and hardware issues
- Proven management of personal caseloads with SLAs
- Familiarity with networking concepts for SCADA Drive impactful change in renewable energy operations with your SCADA expertise at Power Factors.