Join Optix as a Customer Education Specialist and create transformative self-serve resources for our clients. Focus on enhancing their onboarding journey and product adoption seamlessly.
This role emphasizes transforming client education by developing engaging courses and instructional content. Collaborate with Customer Success and Product teams to identify challenges clients face and build resources that facilitate learning. Your creativity and understanding of client needs will drive efficiency and product knowledge.
Key Responsibilities:
• Create and maintain a library of onboarding courses and guides
• Produce video content for ongoing feature adoption
• Identify common client issues to improve content clarity
• Utilize design tools to craft polished, on-brand materials
• Regularly update resources to reflect product changes
Requirements:
• Track record in training or creating educational content
• Comfortable using AI and design tools independently
• Natural ability to clarify complex processes
• Self-motivated and organized
• Eligible to work in Canada
Elevate the client education experience at Optix with your creative approach.
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📌 Build Client Learning at Optix (Vancouver)
🏢 Optix
📍 Vancouver