Care Coordinator Manager – Lifemark Physiotherapy Greenwood

Location:

780 Central Ave, Greenwood, NS

Status:

Permanent Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a

Care Coordinator Manager at CLINIC,

a

Lifemark Health Group

clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a

Care Coordinator Manager

who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values:

“We have fun” , “ We strive for simplicity ”,

“We trust each other to do the right thing” ,

“We go the extra kilometre”

and

“We belong here” .

The

Care Coordinator Manager

is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the

Care Coordinator Manager

promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The

Care Coordinator Manager





is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Why Lifemark?

Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team

Supportive and collaborative administrative team

Positive and comforting work setting

Opportunities for growth within a national company

Nationally recognized brand with a strong digital presence

Primary Responsibilities

Create a welcoming, patient-focused clinic environment

Lead and support resolution of patient inquiries and concerns

Oversee reception operations and daily clinic flow

Manage Accounts Receivable and payment processing

Ensure accurate data entry and patient record management

Coordinate timely submission of insurance and stakeholder documentation

Oversee expense reporting, petty cash, and financial controls

Promote patient experience initiatives, including online reviews (Google my Business)





Support accounting processes and reporting

Manage payroll accuracy and timelines

Oversee clinic administration and office operations

Ensure compliance with company policies and procedures

Qualifications & Core Competencies The ideal candidate will have:

High School Diploma or equivalent required; post‑secondary education in Medical Office Administration or related field is an asset

1-5 years of experience in a clinical or healthcare setting; leadership experience preferred

Proven ability to effectively manage multiple priorities in a fast‑paced, high‑volume environment

Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service

Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs

Ability to lead a team while working independently

Proficient in Microsoft Office and EMR/case management systems

Experience in a physiotherapy or multidisciplinary clinic is an asset

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

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