Join Teladoc Health as a Tier 1 Patient and Member Support Representative, providing exceptional customer service remotely. Assist patients through calls and chats while managing inquiries and issues efficiently.
This full-time position is home-based and focuses on helping patients and members in a call center environment. You will handle inbound communications, address concerns, and ensure high satisfaction levels. With flexible scheduling and a focus on healthcare communication, this role blends customer care with a tech-savvy approach.
Key Responsibilities:
• Manage inbound calls, emails, and chats effectively
• Address patient inquiries and resolve issues with care
• Provide information on Teladoc Health services




• Coordinate queues and maintain customer satisfaction
• Handle crisis situations professionally and promptly
Requirements:
• Bi-lingual in English and French
• Strong empathy for members and patients
• Excellent organizational skills in a fast-paced setting
• Ability to adapt quickly to recent processes
• Outstanding telephonic communication capabilities
Enhance your career in healthcare by delivering remarkable service and support to Teladoc Health patients.
#J-18808-Ljbffr

📌 Remote Tier 1 Patient Support Representative (Markham)
🏢 Tim's Financial
📍 Markham