Transform the customer experience landscape as a Senior Director, focusing on engagement, compliance, and service excellence. Join your organization to lead high-performing teams towards operational success.

This position as Director of Customer Services & Operations invites an cutting-edge leader to create a seamless customer journey through effective engagement and service strategies. You will manage diverse functions including billing and regulatory engagement while emphasizing high-quality service and support. Your ability to optimize costs and improve operational delivery will be crucial to advancing customer satisfaction.

Key Responsibilities:



• Define and execute a seamless omnichannel customer experience • Champion voice-of-customer improvements and advocacy • Lead transformation in customer engagement and operations • Drive continuous improvement and cost optimization initiatives • Oversee billing, collections, and compliance requirements

Requirements: • 15 years of progressive leadership experience in customer operations • Minimum 7 years in senior roles overseeing multi-functional teams • Strong experience in regulated industries and compliance • Preferred Master’s degree focusing on operations or strategy • Proven capability in leading digital initiatives and transformation

Elevate customer satisfaction through effective strategy execution and operational excellence. #J-18808-Ljbffr

📌 Senior Director of Customer Operations (Toronto)
🏢 Eetdbuyersguide
📍 Toronto