Drive climate action initiatives as a Customer Success Manager at Carbonhound in downtown Toronto. Utilize your expertise in carbon reduction and customer relations to support businesses in their sustainability journey. Carbonhound, a B-Corp certified platform, seeks a proactive Customer Success Manager in a hybrid role. This pivotal position involves managing post-sale customer relationships, onboarding, and retention strategies.

Your responsibilities will encompass helping clients with data collection, emissions calculations, and developing effective reduction plans. Key Responsibilities:

- Own end-to-end customer relationship management
- Conduct proactive check-ins and success sessions
- Guide customers in navigating Carbonhound’s services
- Identify retention risks and implement strategies
- Prepare clients for sustainability reporting requirements Requirements:
- Experience in delivering GHG inventory reports
- Proven track record with 250-1000+ employee companies
- Robust understanding of carbon accounting frameworks
- Exceptional communication and organization skills
- Passion for climate action and decarbonization solutions Enhance customer success and drive impactful climate initiatives at Carbonhound in Toronto.

📌 Customer Success Manager at Carbonhound (Toronto)
🏢 Carbonhound
📍 Toronto