Ramp seeks a Customer Success Manager to enhance our onboarding process for self-service customers. Your expertise in managing relationships and driving KPIs will be essential for success. This role focuses on ramping up the onboarding and growth of self-service users, especially in micro-SMB and SMB segments.

With at least three years of relevant B2B experience, you will ensure clients transition effectively to Ramp’s product suite. Engaging with the Product team will help systematically improve customer experiences based on feedback. Key Responsibilities:

- Manage onboarding for recent Ramp customers at scale
- Ensure timely activation for micro-SMB and SMB accounts
- Prioritize diverse implementation and outreach tasks
- Work closely with Product teams to refine solutions
- Discover automation methods to enhance onboarding efficiency Requirements:
- 3+ years in sales, customer success, or product operations
- Strong time management and project management skills
- Excellent communication skills, both written and verbal
- Track record of achieving KPIs
- Experience handling over 100 customer accounts Utilize your insights to define impactful onboarding strategies at Ramp.

📌 Customer Success Manager at Ramp (Toronto)
🏢 Triwill Group
📍 Toronto