Elevate customer experiences with SITA as a Customer Success Manager focusing on strategic relationships and operational excellence. Drive customer satisfaction and success across the AMER region. In this senior role, you will oversee strategic accounts, advocate for customer needs, and lead initiatives that enhance operational performance.

Collaborating with cross-functional teams, you will implement customer success strategies and provide executive insights that influence product and service decisions. Your leadership will be pivotal in ensuring customer satisfaction and achieving business growth. Key Responsibilities:

- Own strategic customer accounts and drive relationship management
- Develop and execute regional customer success strategies




- Lead business reviews and strategic engagement forums
- Advocate for customer needs in product and operational enhancements
- Mentor and coach Customer Experience Managers Requirements:
- 7+ years in Customer Success or related leadership roles
- Proven track record in managing strategic accounts
- Experience in leading cross-functional initiatives
- Solid analytical and business acumen
- Ability to influence senior executives and stakeholders Bring your expertise in customer success and strategic leadership to SITA, where you can make a significant impact.

📌 Customer Success Manager at SITA (Montreal)
🏢 SITA Group
📍 Montreal