Customer Success Manager We're looking for a proactive, relationship-driven Customer Success Manager to help our customers get the most out of our platform. You'll own a portfolio of accounts, drive adoption, unlock expansion, and become a trusted advisor to marketers.

Role Overview As CSM, you'll own the post-sale journey for a portfolio of Heylist customers. You'll onboard them, drive adoption, identify expansion opportunities, and act as their strategic partner, working closely with Sales, Product, and Support.

Key Responsibilities 1. Onboarding &

• Adoption - Own onboarding for recent customers and set them up for early wins - Drive adoption of Heylist features across your accounts - Deliver training, best practices, and enablement content 2. Relationship &

• Retention - Build strong relationships with marketing leaders and campaign managers - Run quarterly business reviews and success planning - Proactively surface risks and coordinate cross-functional saves 3. Expansion &

• Advocacy - Identify expansion opportunities and partner with Sales to close them - Turn happy customers into references, case studies, and advocates - Bring customer feedback to Product to shape the roadmap What You’ll Own - Retention, expansion,



and health for your portfolio - Customer outcomes and time-to-value - Voice of customer inside Heylist Requirements - 3+ years in Customer Success, Account Management, or similar B2B SaaS role - Track record of driving retention, adoption, and expansion - Strong communication and stakeholder management skills - Highly organized, comfortable running multiple accounts in parallel - Fluent in English and French Nice to Have - Experience with marketing teams, agencies, or creator platforms - Familiarity with CS tools like Gainsight or ChurnZero Success Metrics - Gross and net retention across your portfolio - Expansion revenue driven with Sales - Customer health scores and NPS - Adoption and time-to-value for new customers Benefits - Health & wellness; group insurance coverage and retirement savings contributions - Equity & ownership; stock option plan to grow with the company - Essential work tools covered by the company - Versatile paid time off

• Flexible paid days for illness or family obligations - Diverse and inclusive environment where everyone is empowered to contribute

📌 Customer Success Manager (Montreal)
🏢 Heylist
📍 Montreal