Shape the customer journey as a Customer Experience Specialist at Trulioo in Vancouver. This full time position offers a blend of technical support, customer engagement, and a hybrid work environment. As part of the Customer Success department, you will report to the Team Lead and collaborate with various subject matter experts.

This role involves providing an exceptional service experience to SMB and Enterprise clients, ensuring high customer satisfaction through effective problem resolution. Your meticulous attention to detail will be essential for success in fast-paced interactions. Key Responsibilities:

- Offer timely technical support to customers
- Maintain Trulioo’s expertise in identity verification




- Troubleshoot and rectify customer issues proactively
- Ensure compliance through account audits
- Train and optimize AI tools based on feedback Requirements:
- Relevant post-secondary degree or equivalent experience
- 2-5 years in customer-facing roles focusing on SaaS
- Proficiency in utilizing Generative AI technologies
- Strong critical thinking and problem-solving abilities
- Excellent verbal and written communication skills Collaborate at Trulioo to enhance the trust and technology landscape in digital identity verification.

📌 Customer Success Specialist at Trulioo (Vancouver)
🏢 Trulioo
📍 Vancouver