A career as a Customer Service Representative within Equipment Financing is an opportunity to be part of a customer-focused and dynamic team. In this role, you will act as the primary point of contact for both internal and external clients, ensuring a high-quality service experience while supporting lease administration activities. You will contribute to driving process improvements and help enhance overall operational efficiency.

Deliver exceptional customer service by responding to inquiries and resolving concerns efficiently and professionally Manage incoming calls, virtual interactions, and email communications with urgency and accuracy Perform lease administration tasks including generating a variety of quotes and processing terminations, verifying lease details, and processing documentation requests Generate, review, and distribute lease documents in compliance with established policies and procedures Maintain and update customer accounts, including changes to contact details, banking information, and lessee profiles Ensure confidentiality and discretion when handling customer and vendor information Identify trends in customer inquiries and cancellations to support continuous improvement initiatives Collaborate with team members to deliver consistent and high-quality service This position is part of the Equipment Financing Customer Service team and reports to the Team Manager, Customer Service. You will work in a fast-paced, high-volume environment and collaborate closely with colleagues to support customers and maintain operational excellence.



You will contribute to a forward-looking team focused on delivering seamless service and continuous improvement.

High school diploma French is considered an asset. Minimum 1 year of experience in customer service or office administration Financial services experience or knowledge is considered an asset Customer-focused mindset: Administrative proficiency: Continuous improvement mindset: Technical skills: Proficiency in Microsoft Office Suite and ability to learn new systems quickly This role offers opportunities to expand your knowledge within Equipment Financing and customer service operations. You will gain exposure to process optimization, lease administration, and client relationship management, supporting potential career growth within the broader organization.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible perks to help promote your wellbeing and that of your family such as:

Flexible group insurance Generous pension plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service * Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Customer Support/Office Operations (Winnipeg)
🏢 National Bank
📍 Winnipeg