HCLTech is a leading global technology company renowned for delivering cutting-edge solutions and transformative services across various industries. With a presence in over 50 countries and a workforce of more than 220,000 professionals, HCLTech is committed to driving innovation, customer-centricity, and sustainable growth. The company’s core values emphasize integrity, collaboration, and an unwavering dedication to excellence, making it a trusted partner for Fortune 500 organizations worldwide.

We are looking for who has valuable operation support experience along with Data Access Management tools and data categorization.

Work Location: Toronto

Below are the specific experience that the team is looking for along with DAM exposure.

1. Access Governance & Control

- understanding end‑to‑end user access lifecycle: provisioning, modification, and de‑provisioning.
- Should know Role‑Based Access Control (RBAC), Attribute‑Based Access Control (ABAC), and least‑privilege models.




- Must aware of compliance with internal policies and external regulatory requirements

2. Operations Support & Incident Handling

- Provide L1/L2 operational support for access-related issues, incidents, and service requests.
- Perform root-cause analysis for recurring access failures and drive permanent corrective actions.
- Escalate complex security and access issues to engineering or platform teams as needed.
- Adhere to defined SLAs, response timelines, and operational KPIs.

3. Tools & Platforms Experience

- Unix platform
- Active Directory / Azure Active Directory
- ServiceNow or similar ITSM tools
- SIEM tools for access log monitoring (Splunk, QRadar, etc.)

Experiences:

Data Compliance

Data Governance

Data Lifecycle management

Data Leakage Prevention

Overall Data Posture Management (Including identity correlation with sensitive data and Privileged Identity Management (PIM))

📌 Data Access Management (DAM) Operations Analyst (Toronto)
🏢 HCLTech
📍 Toronto