Advance your career with Aviso as a Senior Incident and Problem Manager, ensuring operational excellence in incident management. Focus on delivering quality service within a collaborative team setting.

This pivotal role within Avalso entails managing IT incident processes for the Technology Ops & Support Partners team. You will lead efforts to restore services promptly and effectively, perform root cause analyses, and drive improvements in ITIL-aligned practices. Additionally, you'll engage with other teams to ensure ongoing service reliability and minimize business impact during incidents.

Key Responsibilities:



• Direct major incident responses and communications • Facilitate problem management and track corrective actions • Review operational risks for production readiness • Generate incident metrics and operational reports • Enhance incident management procedures and templates

Requirements: • Degree in IT, Computer Science, or related experience • 5+ years in incident or problem management • Experience in high-availability IT environments • Strong background in ITIL methodologies • Crisis management and decision-making expertise

Contribute to Aviso's commitment to operational excellence while enhancing client service and ITIL practices. #J-18808-Ljbffr

📌 Aviso Senior Problem Management Specialist (Winnipeg)
🏢 Aviso
📍 Winnipeg