Transform customer service at our company as a Product Manager for the Customer Care Platform and Data. Focus on driving AI efficiencies while enhancing our agent's support capabilities.We invite cutting-edge Product Managers to take ownership of the strategic direction for our agents' platform and data systems. In this role, you'll work collaboratively to elevate customer interactions through advanced AI solutions and ensure data integrity for informed decision-making. Join us in redefining transportation support.Key Responsibilities:Define strategy for agent platform enhancementsImplement AI tools for agent efficiencyManage complex data initiativesMaintain data integrity for accurate reportingGuide cross-departmental collaboration and alignmentRequirements:8+ years in product managementDirect AI/ML experience highly desirableComprehensive data management knowledgeProficiency in managing high-complexity challengesDegree in a technical field strongly preferredLead the charge in improving customer service quality through effective product management.#J-18808-Ljbffr

📌 Product Manager - Customer Care & Data (Toronto)
🏢 United States Digital Space
📍 Toronto