Join Definity as a Claims Team Leader to inspire a customer-focused team while working in a hybrid environment. Utilize your claims expertise to drive operational improvements and develop talent. As a leader in claims, you will manage the performance and growth of Claims Contact Advisors, ensuring superior service delivery.

This role requires 2-3 years of claims or contact centre experience, emphasizing your leadership and communication capabilities. You’ll engage in regular audits, address customer concerns, and collaborate with various support services to enhance operations continuously. Key Responsibilities:

- Provide on-the-job training and technical guidance
- Develop the team to improve data quality




- Conduct regular team sessions for engagement
- Monitor KPIs for operational improvements
- Address customer feedback to refine service Requirements:
- 2-3 years of claims adjusting or relevant contact centre experience
- Comprehensive knowledge of personal and commercial claims
- Leadership experience is preferred but not mandatory
- Solid written and verbal communication skills
- Proficiency in MS Excel and Claim Centre systems Utilize your leadership skills to elevate claims service quality and team engagement at Definity.

📌 Definity Leadership Role: Claims Advisor (London)
🏢 Definity Financial
📍 London