Job Summary

We are seeking a friendly, energetic, and organized Dental Receptionist to join our dental team at our office located in Crystal Office Tower in Metrotown, Burnaby.

As the first point of contact for our patients, you will play an key role in creating a welcoming and positive experience. You will assist with appointment scheduling, patient communication, treatment and fee explanations, insurance claims, and daily administrative tasks. Dental experience is an asset, but beginners are welcome and training will be provided.

Responsibilities

- Greet patients warmly and professionally and provide excellent customer service
- Answer phone calls, emails, and patient inquiries
- Schedule, confirm, reschedule, and cancel appointments
- Explain basic dental treatments, procedures, treatment plans, and fees to patients
- Explain payment options and assist patients with questions regarding their treatment
- Process dental insurance claims and assist patients with insurance-related questions
- Maintain accurate and organized patient records while respecting patient privacy and confidentiality
- Enter and update patient information and treatment details in Cleardent
- Use Microsoft Word and Excel for daily administrative tasks

Requirements





- Fluent in both Korean and English
- Excellent communication and customer service skills
- Proficient in Microsoft Word and Excel
- Comfortable working in a busy front-desk environment
- Able to multitask and prioritize daily responsibilities
- Willing to learn dental terminology, procedures, and insurance processes
- Cleardent experience is an asset
- Previous dental reception or healthcare office experience is an asset
- Must be reliable and interested in a long-term position

Beginners Welcome Previous dental experience is not required. We are willing to train the right candidate and provide training on our dental practice management software, dental terminology, treatment information, insurance claims, and office procedures.

Schedule

We are currently hiring for either:

- 9-6: Tuesday & Thursday
- 9-6: Tuesday, Wednesday & Thursday

Wednesday can be added depending on your availability and preference. Wage: To be discussed based on experience and qualifications.

Please send us your resume along with a brief introduction about yourself.

Pay: From $20.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Dental Receptionist (Burnaby)
🏢 Orawell Dental
📍 Burnaby