Join Sun Life as an Assistant Vice President focused on Operational Learning & Performance with a hybrid work approach. Cultivate a culture of excellence and client outcomes through data-driven insights.In this pivotal role, you will lead around 80 employees in Canada and Asia, driving performance improvement and operational change. Your objective is to foster a learning workplace that aligns operational priorities with the customer experience. You'll utilize modern AI tools and analytics to monitor performance and adjust strategies to achieve results effectively.Key Responsibilities:Execute strategic vision for operational learningSupport a global multi-disciplinary operational teamCreate impactful solutions for performance enhancementMonitor and improve onboarding and role readinessLeverage AI tools for risk-based quality insightsRequirements:10+ years in senior operational leadershipExperience with process transformation and quality modelsProven ability to lead globally distributed teamsStrong partnership with tech and operations leadersPreference for bilingual candidates in QuebecDrive operational excellence and make a lasting impact at Sun Life.#J-18808-Ljbffr

📌 Operational Learning & Performance Leader At Sun Life (Alton)
🏢 Sun Life
📍 Alton