Lead transformative initiatives as the Principal Vendor Manager at Intuit. This role focuses on strategic vendor partnerships that drive measurable success and operational excellence.

In this Principal-level position, you will act as the key force in managing vendor relationships and implementing performance improvement strategies across customer success partnerships. Your role will involve designing high-impact programs, monitoring KPIs, and collaborating with cross-functional teams to ensure effective service delivery at scale.

Key Responsibilities: • Oversee strategic management of vendor relationships • Drive accountability for KPIs including CSAT and AHT • Conduct robust business reviews with detailed analytics • Partner with WFM to optimize staffing strategies • Be the primary escalation contact across internal teams

Requirements: • 10+ years of experience in strategic partnerships • Proven track record with BPO/vendor relationships • Expertise in service delivery governance • Solid analytical skills and data synthesis capabilities • Bachelor's degree required; MBA preferred

Join Intuit and shape the future of customer success management. #J-18808-Ljbffr

📌 Principal Vendor Manager at Intuit (Winnipeg)
🏢 Intuit
📍 Winnipeg