Company Description Cure IT Solutions is a global technology services provider that supports businesses of all sizes, from startups to large enterprises. The company has a strong presence across Europe, the Americas, and Asia, offering tailored IT consulting, staffing, and 24/7 support.

Its core expertise includes cloud and DevOps, AI and automation, web and mobile development, UX/UI design, and network and infrastructure solutions. Cure IT Solutions focuses on building long-term partnerships and delivering secure, scalable, and future-ready technology that helps clients grow and innovate. Team members work in an environment that values collaboration, continuous improvement, and client success.

Role Description The Desktop Support Engineer will provide hands-on technical support for desktop computers, laptops, and related hardware, including installation, configuration, and maintenance. Daily tasks include diagnosing and resolving hardware and software issues, supporting printers and peripheral devices, and performing routine troubleshooting to minimize downtime.

The role involves responding to user support requests,



documenting issues and resolutions, and escalating complex problems when needed.

The Desktop Support

Engineer will also assist with system upgrades, asset inventory, and adherence to company IT policies and security standards.

Qualifications

- Strong skills in Desktop Computers and Computer Hardware, including installation, configuration, and upgrades.
- Experience providing Technical Support and Troubleshooting for end users in a fast-paced environment.
- Ability to deliver effective Printer Support and manage peripherals and basic network connectivity issues.
- Working knowledge of Windows operating systems and common business applications.
- Valuable documentation, communication, and customer service skills.
- Ability to prioritize tasks, work independently on-site, and collaborate within a team.
- Relevant technical certification (e.g., CompTIA A+, Microsoft, or similar) is an advantage.
- Previous experience in an IT support or desktop engineering role is preferred.

📌 Desktop Support Engineer (Edmonton)
🏢 Cure IT Solutions
📍 Edmonton