Transform customer experience as an Applied Scientist at Dialpad, specializing in AI and NLP. You will develop groundbreaking solutions that redefine interactions in the business communication space. As a key member of our AI team, you’ll focus on advancing autonomous voice agents and improving services through creative R&D.;

This role emphasizes collaboration across engineering and design teams to deploy powerful algorithms while conducting evaluations to gauge their effectiveness. Additionally, publishing your findings in esteemed journals will further enhance your professional growth. Key Responsibilities:

- Develop state-of-the-art algorithms for NLP applications
- Conduct comprehensive evaluations of machine learning models




- Handle large-scale textual data sets with precision
- Build features that enhance real-time agent capabilities
- Collaborate on deploying models and algorithms effectively Requirements:
- Master’s or PhD degree in relevant fields
- 2+ years of NLP experience for Master’s candidates
- Proficient in Python and deep learning frameworks
- Understanding of LLM tuning techniques
- Strong problem-solving and teamwork skills Leverage your expertise to drive AI innovation at Dialpad and enhance customer-focused solutions.

📌 Dialpad Applied Scientist - AI Innovations (Vancouver)
🏢 Dialpad Japan
📍 Vancouver