Join Samsara as the Manager for Scaled Customer Success in Canada. This remote prospect focuses on enhancing the customer journey and improving operational effectiveness across segments.
In this pivotal role, you’ll manage the Scaled Customer Success team, enhancing the customer experience through focused leadership and structured support. Your insights will drive team performance and strategic initiatives that benefit clients in the Mid-Market segment. Foster a culture of improvement and accountability as you oversee onboarding and retention strategies.
Key Responsibilities: • Oversee individual performance and account management • Lead impactful onboarding and adoption strategies • Define KPIs and standards for team success • Support high-stakes customer interactions • Ensure continuous improvement of digital engagement
Requirements: • Over 2 years of management experience • Proven success in low-touch customer onboarding • Solutions-oriented with high emotional intelligence • Experience with tools like Gainsight or Totango • Bachelor’s degree required
Lead the charge in transforming customer success at Samsara and improve operations globally. #J-18808-Ljbffr