Elevate your tech career as an IT Support Technician in Markham, Ontario. Focus on resolving initial IT-related inquiries involving hardware and software aspects effectively.

The role requires you to prioritize incoming technical requests via multiple channels. Handling first-level diagnostics for PC and mobile devices is critical. You will document service tickets meticulously and ensure prompt resolution of issues while managing follow-ups with users and escalating problems when necessary.

Key Responsibilities:



• Evaluate and respond to incoming support requests • Diagnose and resolve hardware/software problems over the phone • Open and manage help desk tickets in the tracking system • Ensure timely closure of service requests for client satisfaction • Maintain user security profiles and system access rights

Requirements: • College Diploma in Information Technology or equivalent experience • 2-3 years in a client-facing service industry • Familiarity with IT Helpdesk Call Logging software • Solid customer service and communication skills • Flexible with rotating shifts to support users

Leverage your technical expertise in this IT Support position for impactful problem resolution in Markham. #J-18808-Ljbffr

📌 IT Support Technician in Markham (Winnipeg)
🏢 BFG Enterprise Services
📍 Winnipeg