Become the Experience Manager at East Side Mario's in Stoney Creek and Hamilton, where your main focus is delivering a top-notch guest experience and leading a dynamic team. This full-time role offers a unique chance to blend operational excellence with guest service.
You will play a pivotal role in training, coaching, and managing restaurant operations. Accountability for financial performance and guest feedback evaluation will ensure the continuous improvement of service metrics. Creating an environment that fosters team engagement while meeting corporate standards is essential for this role.
Key Responsibilities:
• Manage daily front-of-house restaurant operations
• Ensure successful execution of guest satisfaction programs
• Resolve guest complaints and improve service quality




• Lead training initiatives and onboarding for new teammates
• Optimize profitability through effective sales strategies
Requirements:
• Proven experience in a leadership role in hospitality
• Strong skills in guest service and complaint resolution
• Ability to drive team development and performance
• Proficiency in financial management principles
• Knowledge of food safety standards
Lead the way in enhancing the guest experience at East Side Mario's while fostering a collaborative team environment.
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📌 Experience Manager - Italian Restaurant (Hamilton)
🏢 Employment Help Centre
📍 Hamilton