Role: Production Support with Salesforce

Location: Toronto, ON (Hybrid)

Mandatory Required Skills:

- Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
- Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
- Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
- Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
- Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
- Valuable organization skills , ability to effectively context switch and thrive in a fast pace environment
- Excellent verbal and written communication skills
- Strong interpersonal skills and self-starter attitude
- Bachelors of Science degree or equivalent
- Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users
- Proven experience with the principles of ITIL Incident Management,



Problem Management and Change Management
- Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
- Disciplined approach to document all processes, issues and user stories in Confluence and Jira
- Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Nice to Have:

- Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
- Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
- Experience with CI/CD pipeline automation (Github, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
- Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more
- In depth understanding of Capital Markets which includes all aspects of sales lifecycle

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📌 Production Support with Salesforce (Toronto)
🏢 Zodiac Solutions
📍 Toronto