Join Toronto Hydro as a Customer Services Director to redefine customer experience and operational strategy in a hybrid work setting. Your leadership will drive compliance and enhance service delivery.

This strategic role focuses on the overarching customer journey across billing and service operations. You will harness insights to inform actionable improvements while leading initiatives in automation and digital engagement to boost customer satisfaction and operational efficiency.

Key Responsibilities:
• Lead transformation initiatives for customer engagement
• Optimize systems while ensuring compliance
• Manage contact center quality and service levels
• Spearhead continuous improvement and training regimens
• Oversee billing, collections, and financial integrity

Requirements:
• Post-secondary education in relevant fields
• 15 years in customer operations leadership
• 7 years in senior management roles
• Experience in regulated sectors is essential
• Preferred certifications in customer experience

Shape the future of Toronto Hydros customer experiences through strategic vision and operational leadership.
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📌 Toronto Hydro Customer Services Director Role
🏢 Toronto Hydro
📍 Toronto