Join BMO as an Application Operations Leader ensuring high availability of mission-critical banking services. Drive incident management and service stability in a 24/7 support environment.
In this leadership role, you will manage a team responsible for the operational support of vital banking applications. You’ll focus on incident resolution, production readiness, and fostering collaboration with stakeholders. Ensure compliance with service-level objectives while implementing improvements for better system performance and customer satisfaction.
Key Responsibilities:
• Direct Major and Critical Incident management activities • Coordinate rapid response to service disruptions • Guide Level 2 investigation and issue resolution • Lead problem management and drive continuous enhancements • Participate in go-live activities for production changes
Requirements: • Over 7 years of technology experience in application operations • Minimum 3 years leading operational support teams • Familiarity with regulatory compliance in Banking • Robust analytical skills for problem-solving • Degree in Computer Science or relevant technical field
Lead BMO's commitment to operational excellence and continuous improvement in banking application support. #J-18808-Ljbffr