Are you driven by digital strategy, customer experience, and the evolution of digital platforms, and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As Director, Digital Platforms Strategy and Adoption, you will play a key role in defining and evolving the strategy for customer-facing digital platforms in order to contribute to business objectives, increase adoption of digital solutions, and maximize the value generated for both the organization and its clients. As Director, Digital Platforms Strategy and Adoption, you’ll be at the core of our mission.

Define the strategic direction and evolution of customer-facing digital platforms in alignment with business priorities. Establish strategic objectives, performance indicators, and targets that maximize the use and value of digital platforms, while recommending investments, priorities, and roadmaps required to achieve business results. Ensure alignment and prioritisation of digital initiatives by leveraging data, customer behaviours, customer feedback, and market trends to support strategic decision-making.

Define the strategy for digital customer journeys to deliver simple, consistent experiences aligned with customer needs, while enhancing customer satisfaction, autonomy, and loyalty. Design and continuously evolve digital solutions and experiences that drive adoption by reducing friction points and simplifying key interactions with the organization. Be accountable for the performance, evolution, and value creation of the digital platforms under your responsibility, including the achievement of digital adoption targets and expected business advantages.

Identify opportunities to increase the use of digital customer journeys and recommend actions required to achieve desired outcomes. Ensure governance of digital platforms,



including the definition and execution of roadmaps, as well as alignment of initiatives contributing to their evolution. Provide influential leadership to partners and stakeholders while leading, engaging, and developing the team under your responsibility in a culture focused on results, innovation, and continuous improvement.

Holds a bachelor's degree in a relevant field. Has seven or more years of relevant experience in digital strategy, platform management, or digital product management, including several years in leadership and influence-based roles. Demonstrates experience defining digital strategies and managing high-impact digital platforms.

Possesses knowledge of user-centered design (UX) principles, digital product development, and the key drivers of digital solution adoption. Is recognized for placing the customer at the center of decision-making, understanding and anticipating customer needs and expectations, and delivering digital solutions that create value for customers. Stands out for the ability to influence decision-makers, align partners around common objectives, and leverage data and performance indicators to guide business decisions.

Has knowledge of the issues, trends, and business model of the property and casualty insurance industry, considered an asset. Intermediate level of English and advanced level of French proficiency is required, as the successful candidate will be required to communicate and collaborate with unilingual English-speaking and French-speaking partners on a regular basis. AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth; Flexible group insurance plans Competitive retirement savings plan Vacation program, wellness days, and personal development days Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus

📌 Director, Digital Platforms Strategy and Adoption (Quebec City)
🏢 IA
📍 Quebec City