The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross‑functional relationship management, and process, control and risk management.

Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.

Oversee

Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.

Process

Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.

Strategic

Advisory and Escalation – Serve as senior‑level advisor for decision‑making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines. Solicit, respond to, and act on feedback professionally to ensure superior service.

Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.



Support career development and reinforce alignment with RBC goals. Cross‑Enterprise Collaboration – Leverage unit, department, and enterprise‑wide teams to develop better solutions and foster a cross‑enterprise mindset.

Change

Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities. Operations experience with risk and control discipline ~7+ years of securities or banking experience ~Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook) ~ Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception‑based complex processes Post‑graduate degree Securities or Financial Services Industry regulatory and audit experience A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Versatile work/life balance options.

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Employment Type: Full time Posted Date: 2026-08-12 We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Applying to this posting allows you to express your interest in this current career opportunity at RBC.

📌 Director, New Accounts and Documentation (Toronto)
🏢 RBC
📍 Toronto