Join Mastercard as the Director of Customer Engagement, focusing on seamless migrations to advanced API-based solutions. This leadership position empowers organizations to thrive in their dispute management processes. You will play a pivotal role in collaborating with clients to guide them through their digital transformation journey.

Leveraging your deep understanding of customer operations, you will develop impactful migration strategies and operational plans. Your leadership will be crucial in ensuring the successful adoption of Mastercard's innovative solutions. Key Responsibilities:

- Act as the primary lead for customer migration strategy
- Build robust relationships and serve as a trusted advisor
- Assess operational impacts and outline business value




- Drive alignment between product management and customer needs
- Create methodologies for scalable transformation practices Requirements:
- Demonstrated experience in digital transformation leadership
- Strong consultative skills in client-facing roles
- Expertise in SaaS platform and API technologies
- Ability to communicate complex ideas simply
- Bachelor's degree required; advanced degree preferred Enhance your career by driving modernization initiatives and delivering significant results for Mastercard’s customers.

📌 Director of Customer Engagement & Migration (Toronto)
🏢 Socket.dev
📍 Toronto