Lead transformational customer experiences as the Director of Customer Journey at Momentum Financial Services Group. Focus on optimizing origination processes in a hybrid work model, ensuring seamless customer engagement. In this pivotal director role, you will oversee the end-to-end customer journey for origination across various financial products.

With 12+ years of experience in customer experience or product management, you will ensure high-quality omni-channel experiences while fostering cross-functional collaboration. Your strategic insight will drive prioritization of key initiatives that maximize business value and enhance customer satisfaction. Key Responsibilities:

- Oversee the entire origination customer journey across multiple channels
- Align initiatives with the Journey North Star for optimal execution




- Lead prioritization of high-impact projects to enhance customer outcomes
- Co-chair the Journey Council for governance and decision-making
- Drive continuous improvement in journey performance metrics

Requirements:

- 12+ years in customer experience or product management
- 3+ years at a Director level
- Proven leadership in optimizing customer-facing processes
- Solid understanding of regulatory compliance in financial services
- Excellent stakeholder alignment and influence capabilities

Elevate customer journeys with a focus on innovation and measurable business results at Momentum Financial Services Group.

📌 Director of Customer Journey at MFSG (Toronto)
🏢 Momentumfinancialservicesgroup
📍 Toronto