Lead Telecon’s IT operations and service delivery as the Director in a hybrid capacity. Utilize your strategic vision to modernize IT while ensuring reliable and scalable service delivery. This essential role reports to the Vice President – Shared Services and involves overseeing various IT functions.

As a leader, you'll be responsible for establishing a modernization roadmap and enhancing service performance, directly impacting business objectives and operational efficiency. You'll also cultivate a collaborative culture among teams and stakeholders. Key Responsibilities:

- Define and align IT service delivery strategy
- Direct daily IT operations across enterprise applications
- Monitor service levels, KPIs, and performance metrics




- Manage critical IT initiatives and project timelines
- Enhance IT operating practices and incident management

Requirements:

- Bachelor’s degree in IT or Computer Science
- Minimum of 10 years in IT leadership roles
- Bilingualism in French and English is an asset
- Solid knowledge of IT service performance and governance
- Effective stakeholder engagement and influence skills

Become a critical voice in steering Telecon’s IT innovation and service excellence in this dynamic leadership role.

📌 Director of IT Operations Telecon (Vaughan)
🏢 Telecon
📍 Vaughan