- The Director of Go To Market Operations and Platforms drives solutions and processes that enable GTM success, improve seller productivity, and optimize our sales technology stack

- This global role oversees sales support/deal desk, change management, and master data governance while shaping sales process transformation to significantly impact seller, customer, and partner experience

- This position reports to the VP of Revenue Operations and leads a team of 20-25 professionals across multiple operational functions

- This role drives automation, sales enablement, and operational excellence while leveraging emerging technologies, including AI, to create competitive advantages

- Lead, mentor, and develop a team of 20-25 operations professionals across deal desk, data governance, and platform management functions

- Build high-performing teams through strategic hiring, performance management, and career development

- Foster collaborative culture and cross-functional alignment within the operations organization

- Establish explicit accountability frameworks and performance metrics for team success

- Drive connected seller experience through evolution of Salesforce, CPQ, and related sales applications

- Own advocacy, demand planning, and business readiness for sales technology initiatives

- Develop GTM tools roadmap with IT, ensuring strategic alignment and resource optimization

- Lead CRM consolidation to eliminate redundancy, align data, and reduce operational complexity

- Champion AI/ML integration across the sales tech stack for enhanced analytics and personalization

- Oversee global Deal Desk/Sales Support function for pricing, quoting, contracting, and approvals

- Streamline deal execution, reduce cycle times, and enforce compliance

- Implement process excellence and automation to improve seller productivity





- Lead change management strategies for sales process and platform transformations

- Drive adoption through structured enablement programs and success metrics

- Oversee master data governance ensuring GTM data integrity and compliance

- Define standards for data management and reporting to support decision-making

Benefits

- Career progression opportunities

- Dental and healthcare plan

- Employee Assistance Programme (EAP)
- Learning Portal- The ideal candidate has an innovative, process-driven mindset with strong leadership across people, process, and technology.

Experience leading GTM organizations through CRM consolidation and CPQ transformation is essentia

- Track record of reducing deal cycle times and improving seller productivity through process automation and standardization
- An empathetic people leader who builds high-performing teams through clear accountability, coaching, and career development

- Demonstrated success leading CRM consolidation and system migration projects

- 8+ years in Sales Operations or GTM Operations, with 3+ years leading teams

- Proven experience managing a global Deal Desk function, including pricing, quoting, contracting, and approvals

- Working knowledge of AI/ML applications in sales or operations; exposure to modern analytics platforms (Databricks, Power BI) a plus
- A trusted cross-functional collaborator who aligns executive stakeholders while staying connected to front-line needs

- Strong master data governance expertise, including defining standards for data integrity, compliance, and reporting

- Proven track record driving large-scale operational transformation within global sales organizations, such as CRM consolidation and CPQ implementation

- Experience leading structured change management programs across global sales organizations, with measurable adoption outcomes

- Deep expertise in Salesforce and CPQ, with experience building and executing a GTM tools roadmap in partnership with IT

📌 Director of GTM Operations & Platforms (Canada)
🏢 Cision
📍 Canada