Take charge as the Director of Operations at Ericsson, based in Toronto, Canada. Lead successful customer engagements in Cloud Software & Services while ensuring operational governance and excellence. In this critical role, you will manage end-to-end delivery performance and partner with multiple teams to translate strategies into actionable outcomes.

Your leadership will focus on financial discipline and the health of customer service operations, promoting a culture of transparency and accountability within the team.

Your impact will be felt across all customer interactions and engagements. Key Responsibilities:

- Own and drive operational excellence for customer delivery across engagements
- Facilitate effective governance and escalation management
- Monitor and report on key operational and financial metrics




- Foster collaboration between delivery teams and stakeholders
- Lead training and development initiatives within operations Requirements:
- Proven director-level experience in customer operations or service delivery
- Robust knowledge of financial management and cost control
- Experience in stakeholder management and executive-level communication
- Ability to influence cross-functional teams in a matrix environment
- Track record of improving customer satisfaction and operational success Enhance customer operations at Ericsson by delivering high-quality outcomes effectively.

📌 Director of Operations for Ericsson Canada (Toronto)
🏢 Ericsson
📍 Toronto