Director of Operations

We are looking for a Director of Operations to lead multi-site operations, drive performance, and strengthen client relationships while ensuring operational, financial, and service excellence across our portfolio. As Director of Operations, you will provide strategic and hands‑on leadership across multiple accounts and operational teams. You will be responsible for ensuring all sites meet contractual obligations, financial targets, and service standards while building solid, long‑term client partnerships.

Lead and oversee daily operations across multiple client sites or contracts Ensure consistent delivery of high‑quality building automation controls systems Monitor operational performance and ensure all KPIs, SLAs, and contract requirements are met Oversee financial performance including budgeting, forecasting, and cost control Support Area Managers, Account Managers, and site leadership teams through coaching and development Drive continuous improvement initiatives to enhance efficiency, service delivery, and profitability Manage workforce planning, staffing models, and subcontractor/vendor relationships Ensure compliance with safety standards, company policies,



and regulatory requirements Partner with sales and business development teams to support growth opportunities and new contract mobilization 7+ years of progressive leadership experience in building automation controls systems within operations Proven experience managing multi‑site or multi‑account operations Excellent client relationship and stakeholder management skills Experience leading large teams, including frontline staff and operational managers Knowledge of contract management and service‑level compliance Post‑secondary education in business, operations management, automated controls or related field is an asset Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Accommodation is available upon request throughout all stages of the recruitment and selection process. #

📌 Director, Online Business Operations (remote) (Canada)
🏢 Dexterra
📍 Canada