Oversee Incident/Problem/Change Management and Disaster Recovery exercises to maintain service level objectives for portfolio management and client-facing applications Drive production monitoring capabilities including observability, alerting, and proactive testing across the application portfolio Lead continuous improvement initiatives—analyzing incidents and implementing preventive measures Ensure systems maintain technology currency and compliance with RBC security and regulatory standards Support production readiness during software development projects Guide the SRE technology roadmap for portfolio and reporting applications (monitoring, alerting, anomaly detection tools) Evaluate and implement industry-leading technical solutions tailored to wealth management requirements Foster cross-functional collaboration with Portfolio Management, Reporting, and Surveillance teams to develop integrated solutions Support team adoption of recent technologies and methodologies Optimize processes and tools to improve agility and cost management Set clear performance goals and support career development 8+ years' experience in production operations across multiple technologies and platforms ~5+ years of related experience in Software Engineering (SRE, DevOps, Cloud) ~5+ years of people management experience leading teams of managers, engineers,



and operations analysts ~ technical degree or equivalent experience ~ Experience supporting financial services applications or wealth management technology preferred Familiarity with Charles River, Envestnet, or similar portfolio management systems Experience with financial data compliance and regulatory requirements Familiarity with AI and machine learning technologies Competitive Total Rewards Program including bonuses and flexible benefits Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management Employment Type: Full time TECHNOLOGY AND OPERATIONS Posted Date: 2026-07-24 We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #

📌 Director, Portfolio Management & Client Reporting Technology Operations (Toronto)
🏢 RBC
📍 Toronto