We’re building a relationship-oriented bank for the modern world. As the Director, Process Design Chapter Lead within Everyday Banking, you’ll play a pivotal role in shaping and advancing process design and engineering capabilities. You’ll manage and develop a team of approximately 8–15 process specialists, driving consistency in tools and methodologies across your Chapter.

Your focus will be on drafting and implementing process standards in collaboration with the Chapter Area Lead and Product Owners, ensuring alignment with CIBC’s client aspirations and business objectives. You’ll foster a culture of collaboration and continuous improvement, championing best practices and innovation in process engineering. By contributing as an active member of a Squad, you’ll deliver high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process.

Your skills leadership will empower the team to optimize, redesign, and automate business processes for enhanced efficiency, effectiveness, and client experience. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote. Process design & engineering leadership – Draft and implement process standards and methodologies, ensuring consistency and quality across the Chapter for mapping end-to-end journeys and identifying opportunities.

Chapter leadership and development – Manage and develop team members through coaching, on-the-job development, and performance management,



building specialist expertise in process engineering with a focus on operational efficiencies and a client-centric mindset. Strategic planning & workforce management – Contribute to strategic workforce and capability planning, supporting broader resourcing and strategic adjustments as required. Cross-chapter collaboration – Lead or facilitate knowledge sharing and continuous improvement initiatives across Chapters, representing the Chapter area in key forums and decision-making bodies.

Process optimization & automation – Analyze, optimize, and redesign business processes using methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping; Squad delivery & QBR Support – Deliver work as a Squad member, advancing Squad outcomes and supporting the Quarterly Business Review process. You’re an experienced process design leader and people manager. You bring 7–9 years of expertise in process engineering or process design within financial services or a related industry, and have led teams for at least 5 years.

You’re skilled in process modeling and improvement. You excel at analyzing complex challenges, leveraging diverse frameworks, and driving organizational change to achieve business objectives. You foster a positive, inclusive, and results-oriented workplace,



inspiring your team and building constructive relationships across diverse stakeholders.

You’re committed to compliance and risk management. You ensure adherence to policies, standards, and controls, and are skilled in assessing and mitigating organizational risks. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process.

Analytical

Thinking, Business Process Automation, Coaching, Collaboration, Communication, Continuous Improvement, Continuous Improvement Initiatives, Domain Knowledge, Employee Experience, Identifying Opportunities, Influencing Skills, Leadership, Operational Excellence, People Leadership, Performance Management (PM), Prioritization, Process Design, Process Engineering, Process Optimization, Relationship Management, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building, Team Leadership #

📌 Director, Process Design Chapter Lead (Toronto)
🏢 CIBC
📍 Toronto