Join John Brooks Company as a Technical Support Representative in Mississauga, ON, providing vital assistance for customers using various digital tools. Your troubleshooting skills will directly impact user satisfaction daily.

In this position, you’ll be responsible for resolving hardware and software issues while managing incoming support inquiries. This role requires close collaboration with senior support members to address complex problem-solving scenarios and enhance the overall user experience. You will also handle asset management and maintain supporting documentation for common issues.

Key Responsibilities:



• Diagnose and resolve technical issues quickly and efficiently • Configure and assist with corporate devices and software • Keep accurate records of customer interactions and technical issues • Prepare FAQs and help sheets for users • Stay updated on IT trends and tools

Requirements: • Minimum 3 years of relevant technical support experience • Expertise in Microsoft Office Suite and server management • Experience with Active Directory and network troubleshooting • Familiar with ticketing systems for tracking support • Demonstrated ability to provide high-quality customer support

Deliver exemplary technical support at John Brooks Company while improving your IT acumen. #J-18808-Ljbffr

📌 Mississauga Technical Support Representative (Winnipeg)
🏢 John Brooks
📍 Winnipeg