- Own recurring OEM billing and usage reconciliation processes in partnership with Finance and OEM partners
- Prepare and validate monthly usage, billing, and invoicing data for Finance
- Coordinate OEM/partner meetings and support internal roadmap communications
- Track and report OEM roadmap items, CSFs, and epic status
- Track OEM-related engineering investment using LinearB and maintain Confluence reporting records
- Triage and respond to OEM-related operational requests
- Maintain process documentation and product notifications for OEM partner support teams
- Administer customer onboarding runbooks, RACI ownership, and approval workflows
- Manage approval and exception processes for non-standard account onboarding requests
- Coordinate dependencies related to order fulfillment, account provisioning, and pricing/package changes
- Identify process gaps, data discrepancies, and automation opportunities
- Contribute product requirements and user stories for platform initiatives
- Support data accuracy for metrics and business dashboards used in Product Management leadership reporting
- Partner with Product Management, Engineering, Finance, and Business Operations
- Provide product management support for an Engineering squad

Requirements

- Bachelor's degree in Business, Operations, Engineering, or equivalent experience
- 3–5 years of experience in operations, business analysis, program coordination, or product operations, ideally in B2B SaaS
- Strong organizational skills and ability to manage concurrent cross-functional workstreams
- Ability to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
- Scripting or SQL is a plus
- Experience maintaining or authoring runbooks, SOPs, and RACI matrices
- Experience supporting billing, invoicing,



or usage reconciliation processes is highly desirable
- Experience with or exposure to OEM partnership models or enterprise software billing is a plus
- Familiarity with cloud platforms, SaaS products, cloud brokers, or integration middleware is an asset
- Clear written and verbal communication skills for cross-functional collaboration
- Familiarity with Jira, Confluence, LinearB, Excel, or Power BI is a plus
- Basic familiarity with Agile/Scrum practices, including writing user stories and backlog grooming, is a plus
- PMP or similar certification is not required
- Ability to work independently, improve documented processes, and manage competing priorities

Core Competencies

Demonstrates expertise in OEM billing processes, usage reconciliation, and cross-functional collaboration with Finance and Engineering. Proficient in managing operational workflows, maintaining documentation, and supporting product management initiatives in a B2B SaaS setting.

Highest-signal resume keywords

- OEM Billing Management
- Usage Reconciliation
- Cross-Functional Coordination
- Data Quality Assurance
- Process Documentation

ATS Optimization Keywords

Hard Skills

- Operations Management
- Business Analysis
- Program Coordination
- Scripting
- SQL
- Runbook Authoring
- SOP Development
- RACI Matrix Maintenance
- Agile Practices
- User Story Writing

Soft Skills

- Strong Organizational Skills
- Transparent Communication Skills
- Ability to Work Independently
- Problem-Solving Skills
- Time Management

Certifications & Qualifications

- PMP Certification

Industry Keywords

- B2B SaaS
- OEM Partnership Models
- Enterprise Software Billing
- Cloud Platforms
- Integration Middleware

Tools & Technologies

- Jira
- Confluence
- LinearB
- Excel
- Power BI

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📌 Product Operations Lead – 8-10 month Contract (Ottawa)
🏢 Jobtailor
📍 Ottawa