Transform call center training with Raise as the Director of Learning, Development & Enablement in Calgary. Lead the charge in optimizing onboarding programs for enhanced performance.In this pivotal role, you will audit and redesign training curriculums at a leading financial institution. Collaborating with the internal learning team, your focus will be on creating efficiency while ensuring essential learning outcomes. Emphasizing up-to-date adult learning methodologies, you will shadow daily operations in Calgary to align training with real-world needs.Key Responsibilities:Review call center onboarding to identify training inefficienciesShorten overall training duration while ensuring readinessCreate interactive learning paths using digital toolsShadow agents to observe workflows in real timeEvaluate learning metrics and drive continuous improvementRequirements:Minimum 5 years in instructional design and L&DExperience in call center or financial services trainingExpertise in adult learning theory and instructional designAdvanced knowledge of Articulate 360 toolsBachelor's degree or equivalent in relevant areaLead transformative training initiatives that elevate performance standards in Calgary's financial sector.#J-18808-Ljbffr

📌 Learning Development Director For Call Centers (Calgary)
🏢 Raise
📍 Calgary