As Sales Manager in MCI's call center, spearhead strategies that elevate customer interactions and boost sales. This role requires a blend of leadership and operational management skills.

This site-based position emphasizes the importance of customer experience across various channels. You'll mentor supervisors, implement effective operational strategies, and oversee performance metrics. Your goal will be to foster a culture of accountability and continuous improvement while promoting a high-performing team setting.

Key Responsibilities: • Direct a team of inbound and outbound call representatives • Implement effective coaching for enhanced customer service • Analyze and improve performance metrics consistently • Lead motivation and development strategies for your team • Develop quality assurance methods for service delivery

Requirements: • Must have background in call center management • Excellent verbal and written communication skills • Ability to manage diverse teams and tasks effectively • Knowledge of data entry and computer applications • Strong aptitude for conflict resolution and problem-solving

Bring your leadership and customer service skills to MCI and make an impact! #J-18808-Ljbffr

📌 Sales Manager for Call Centers (Winnipeg)
🏢 Mass Markets
📍 Winnipeg