Ready to move from the front desk into management?You have strong hotel front desk experience and feel ready to take on more responsibility?At Hotel Clarendon, you will not be another employee number in a large hotel chain. You will join an independently owned Quebec hotel with a close-knit team, approachable management and a work environment where your ideas can make a real difference.We are looking for a bilingual skilled who cares deeply about guest service, enjoys supporting a team and wants to grow into an early-career management role.Why join Hotel Clarendon?A permanent, full-time position of 40 hours per weekCompensation based on your experienceGroup insurancePersonal daysFree coffeeAdditional benefits to be discussed during the hiring processA close-knit workplace where employees are known and valuedAccessible and supportive managementHands-on guidance as you develop your management skillsA versatile role that lets you contribute to several aspects of hotel operationsA real opportunity to share ideas and influence how the hotel operatesYour roleAs Assistant Front Office Manager, you will work closely with the Front Office Manager to support daily operations and deliver the level of service for which Hotel Clarendon is known.You will be present for guests, available to your team and involved in the decisions that keep the front desk running smoothly.Your responsibilities will include:Supervising daily front desk operationsCoaching,



training and motivating team membersSupporting employees through complex situationsEnsuring a thoughtful and personalized guest experienceHandling complaints and sensitive guest situationsEncouraging room upgrades and sales opportunitiesReplacing the Front Office Manager during their absenceAssisting at the front desk when operations require itCollaborating with other hotel departmentsIdentifying opportunities to improve processes and serviceYour impact will go beyond the front deskHotel Clarendon is known for its warm welcome and high level of guest service. Because we are a close-knit team, you will have the opportunity to understand the wider hotel operation and see the direct impact of your decisions.We are looking for someone who wants to get involved, keep learning and gradually build a lasting place within our management team.Ready for your next step?Do you want to develop your leadership in an iconic Quebec City hotel, surrounded by a team that truly knows and values you?Apply today and show us how you would help bring the Clarendon experience to life for both our guests and your team.The person we would like to meetThis could be the right next step for you if:You have strong hotel front desk experienceYou have worked as a team lead, supervisor or assistant managerYou are ready to grow into an early-career management positionYou understand Quebec's hotel industry through professional experience gained in QuebecYou are fully bilingual in French and English, both spoken and writtenYou stay calm and make sound decisions in a fast-moving environmentYou enjoy coaching people, not simply giving instructionsYou are genuinely committed to outstanding guest serviceYou are comfortable with sales and room upgrade opportunitiesYou are available to work some evenings and weekendsYou can operate a cash register and point-of-sale terminalExperience with a hotel property management system, particularly Opera, is an asset. Additional language skills are also welcome.

📌 Assistant Front Desk Manager (Quebec City)
🏢 Hôtel Clarendon
📍 Quebec City