Embrace the opportunity to optimize support operations at Docebo as a Support Operations Specialist. Your data-driven approach will enhance the customer experience and promote organizational efficiency. This role is vital for managing our hybrid support team, where you'll dive into operational analytics to inform strategies.

You will focus on both human workforce dynamics and AI-powered functionalities to meet our service objectives. Collaborating with various teams will ensure implementation of best practices across all support aspects. Key Responsibilities:

- Optimize core platforms for support operations
- Analyze performance data for strategic recommendations
- Conduct workforce analysis for optimal scheduling
- Monitor real-time support workforce activities
- Engage with cross-functional teams for system integration Requirements:
- Minimum 2 years in a data-focused role
- Robust analytical skills with a detail-oriented mindset
- Experience with data analysis tools like Excel
- Ability to manage workflows in high-paced environments
- Familiarity with Zendesk and workforce management principles Apply your expertise to elevate customer support at Docebo and contribute to lasting impacts in learning technology.

📌 Docebo Support Operations Specialist Role (Toronto)
🏢 Docebo-1
📍 Toronto