Facility Operations Manager – Dog Training & Boarding Facility

We are looking for a highly organized, motivated, and people-focused Operations Manager to oversee the day-to-day operations of our dog training and boarding facility. This is a leadership role suited for someone with strong administrative, staff management, and customer service skills.

What You'll Do

Operational & Administrative Management

- Create and manage the full staff schedule for kennel technicians and support staff
- Review, verify, and oversee payroll submissions for accuracy
- Conduct inventory checks and replenish all supplies, including off-site supply runs
- Perform or coordinate on-site maintenance tasks
- Coordinate building repairs by contacting plumbers, electricians, HVAC technicians, and other professionals as needed
- Monitor building functionality, safety, and cleanliness across all rooms and operational areas
- Oversee security systems (cameras) for building safety, staff accountability, and client-related concerns
- Ensure all paperwork is completed, organized, up-to-date, and signed — including contracts, waivers, assessments, and program forms

Staff Leadership & Oversight
- Conduct monthly staff meetings to review performance, expectations, and updates
- Interview and onboard new employees, assessing professionalism and team fit
- Train kennel technicians, assistants, and support staff to ensure consistency and adherence to company standards
- Provide ongoing mentorship in safety protocols, communication, and customer service
- Delegate duties with transparent expectations and ensure accountability
- Address staff concerns, support conflict resolution, and maintain a positive workplace culture




- Step in to cover kennel technician roles when needed

Client Communication & Support
- Handle client calls and address inquiries and concerns professionally
- Contact owners regarding concerns about their dog's behaviour, health, or welfare
- Provide clear, structured progress updates to owners for transparency and strong client relationships

Documentation & Reporting
- Complete and manage detailed report cards, daily updates, and required documentation
- Ensure all documentation is accurate, organized, and submitted promptly

Quality Control & Facility Standards
- Conduct daily walkthroughs to confirm organization, cleanliness, safety, and readiness
- Oversee workflow to maintain productivity, efficiency, and an exceptional client experience
- Uphold high standards for dog welfare, staff professionalism, and facility operations

Professional Growth
- Participate in ongoing courses, certifications, and seminars related to leadership and business management
- Model continual learning and encourage staff development

What We're Looking For

- Experience in operations, facility, or team management (animal care industry a plus)
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Comfortable handling scheduling, payroll oversight, and vendor coordination
- A passion for animal welfare and delivering an exceptional client experience
- Must pass a criminal record check
- Must have a valid Drivers License and a reliable vehicle

If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, well-organized operation — we'd love to hear from you. Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Dog Training Facility Manager (Calgary)
🏢 Arsenal Canine Academy
📍 Calgary