Join Dilawri as a Service Operations Manager to drive efficiency and customer satisfaction across service departments. Oversee technician performance while fostering a collaborative work setting.

As a Service Manager with the Dilawri Group, you will handle day-to-day operations, ensuring quality service and effective communication with customers. Your leadership will be crucial in developing a strong service team and guaranteeing financial accountability within the department. This role emphasizes maintaining high standards of operational effectiveness and safety.

Key Responsibilities:



• Maintain organized customer follow-up and record-keeping systems • Recruit and develop high-quality service staff • Achieve forecasted customer labor sales within 10% • Support vehicle delivery requirements as per program standards • Conduct annual team performance appraisals

Requirements: • Proven leadership skills in a service environment • Experience managing workflow and employee performance • Strong customer service expertise and communication skills • Familiarity with computer service management systems • Comprehensive understanding of warranty processes

Enhance your leadership skills and employee engagement as a Service Operations Manager at Dilawri. #J-18808-Ljbffr

📌 Service Operations Manager at Dilawri (Winnipeg)
🏢 Dilawri Group of Companies
📍 Winnipeg